Customer experience Archives

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Lara Soley - May 4, 2026

19 views 20 mins

Why Mobile Apps Create Higher Customer Lifetime Value for Shopify Stores

Image cover of a blog about why mobile apps create higher LTV for Shopify stores

Shopify customer lifetime value is not built from one purchase. Getting a customer to buy once is hard. You pay for traffic, run campaigns, build trust, optimize your product pages, try to remove every possible reason for shoppers to leave before checkout. But one order does not make a customer truly valuable. The real value […]

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Melissa Turpan - April 22, 2026

28 views 10 mins

How To Reduce Cart Abandonment On Shopify With A Mobile App

If you want to reduce cart abandonment on Shopify, you need to look beyond checkout and understand what makes shoppers leave before they buy. Youâ€™re getting traffic. People are adding products to cart, but conversions are still not moving the way they should. The interest is there, but too many shoppers still do not complete […]

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Serena Powell - January 7, 2025

262 views 8 mins

How to Build an Effective Post-purchase Experience for Your Shopify Store

The post-purchase phase is where you turn a one-time shopper into a loyal, returning customer. Itâ€™s easy to think your job is done once an order is placed, but the real opportunity to build lasting relationships begins after the sale especially if youâ€™re delivering that experience through a mobile app for Shopify. Think of it […]

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Yasmin Garet - October 18, 2023

140 views 14 mins

How to Improve eCommerce App Experience on your Shopify Store?

In a world where the current fiscal instability is driving the highest inflation in 40 years and consumers are on the hunt for better deals, having loyal customers has never been more critical. Offering an exceptional eCommerce app experienceâ€”especially through a mobile app for Shopifyâ€”with quick and robust customer support can be the factor that […]

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Melissa Turpan - January 20, 2023

158 views 15 mins

User Experience vs Shopper Experience in eCommerce

The terms “user experience” (UX) and “shopper experience” (SE) are frequently used interchangeably in the context of eCommerce. However, while they have many similarities, they don’t have the same meaning. In this post, we’ll look at the key differences between UX and shopper experience & why it’s important to know the difference when building a […]

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Hazel Palan - December 9, 2022

202 views 13 mins

Shopify Store Thank You Page: How to Optimize?

Did you know that a repeat customer has aÂ 60%-70% chance of converting? nd one of the most effective ways to increase your repeat customer rate is utilizing your Shopify thank you pageâ€”especially if you also use a mobile app for Shopify to extend the post-purchase experience beyond the website. Thank you page is the place […]

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Hazel Palan - October 3, 2022

163 views 17 mins

How To Reduce the eCommerce Return Rate: Best Practices

Did you know thatÂ 30%Â of eCommerce purchases are being returned? That means Â eCommerce returns create a huge burden and stress for merchants with the additional costs they bring.Â â€Œâ€Œâ€Œâ€Œâ€ŒSometimes to cover these additional costs, you may have to increase your product prices. However, it is not an effective & long-term solution, and you need a more sustainable […]

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Melissa Turpan - August 12, 2022

124 views 19 mins

Marketing Attribution: Understanding the Customer Behavior and Planning Accordingly

Letâ€™s be honest: We would like to think that when an online shopper finds your website or clicks an ad, he would immediately convert it into a sale. Bad news: unfortunately, that is rarely the case. Even not a case! In todayâ€™s eCommerce world, users visit your eCommerce website several times prior to converting. They […]

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Hazel Palan - June 10, 2022

257 views 41 mins

How Mobile Shopping Behavior Impacts Your Shopify Business

There is no doubt that the development of technology brought a new way of purchase behavior & mindset for customers. Furthermore, it has been changing swiftly all the time. Firstly, one of the biggest changes was the emergence of â€œonline shoppingâ€ which was a comprehensive reflection of the changes in consumerâ€™s purchase behavior. Because people […]

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Serena Powell - June 7, 2022

167 views 16 mins

Understanding Online Shoppers: How to Identify Your Customer’s Need?

Did you know customer-centric companies areÂ 60% more profitableÂ than the ones not focused on the customers? It is a huge difference and shows us that companies can make so much more money by considering their customers’ needs.Â After the pandemic, every type of business from all industries took its place in the eCommerce world. That means, […]